FAQ (Simple)

 

How do I make an order?

First time shopping with BloomThis? We’re ecstatic to have you on board! Just visit our website at bloomthis.co to place your order. It only takes 5 easy steps & 3 minutes!

1. Select the product you like
2. Add to cart and add-on items (if any)
3. Select your delivery date
4. Insert your billing and shipping details
5. Make your payment and we’ll be creating your special gift for you You’ll receive an order confirmation sent to your email with an order number that allows you to track the status of your order.

Need help?

Email: contact@bloomthis.co
Phone: +60162992263
WhatsApp: +60126890215

 

Can I order with phone/chat/WhatsApp?

You’ll have to make your order online on the BloomThis website at bloomthis.co to enjoy the best shopping experience. However, if you need help, we’re always happy to assist on phone, chat or WhatsApp.

Live Chat: Talk to Us
Email: contact@bloomthis.co
Phone: +60162992263
WhatsApp: +60126890215

 

Do you have a cut-off time for taking orders?

Yes, we do! Our cut-off time for same-day delivery in KL/Selangor is 5 PM and Penang/Johor is 4 PM. We currently deliver from Monday to Sunday, 7 days/week. For subscription flowers, the cut-off time is at 1 AM on Wednesday. If you place an order after 1 AM Wednesday, your flowers will be delivered the following Thursday.

 

Can I change my order details (date/address/message)?

Yes, you can but you’ll need to inform us ASAP. If you’d like to change your order details, please email us at contact@bloomthis.co with your new order details. At BloomThis, we do our best to accommodate last-minute changes, but we can only guarantee changes (including delivery address & card message) if they are requested before 10 AM, 1 day before the delivery date. For changes to delivery on special occasions, you’ll have to request at least 3 days in advance (eg for Valentine’s Day on 14 Feb, please send in your change request on 10 AM, 11 Feb.)

 

Can I cancel my order?

Yes, you can cancel your order by e-mailing us at contact@bloomthis.co by 10 AM one day before your delivery date. Upon confirmation by our Customer Service, your payment will then be refunded to you in store credit (BloomThis Gift Card) ONLY. This gift card will have a standard expiry date of one year and can be used to purchase any product in our store. Any leftover credit can be used for your next purchase.

 

What payment methods do you accept?

We accept all major credit cards (Visa & Mastercard) for payment. If you don’t wish to use a credit card, you can also opt for online bank transfer (FPX) or e-wallets (Grab, Boost and etc) via the RazorPay and GrabPay payment option during checkout.

 

Are payments on your site secure?

We work with Stripe & RazorPay to make shopping online safe. Stripe & RazorPay holds all credit card information securely. No credit card information is held by us or accessible to us.

 

Do you deliver flowers & gifts?

Yes, we do! Every order you make with BloomThis comes with 100% FREE same-day delivery in Kuala Lumpur, Selangor, Penang & Johor Bahru (additional surcharge for far-off locations). Need it ASAP? Choose our super-fast Express Delivery on checkout to get your flowers within the next 4 business hours. Need your order status? Get notified on your order status every step of the way with our Order Tracker feature available via website or WhatsApp.

 

Where do you deliver?

We provide FREE delivery to Klang Valley (Kuala Lumpur & Selangor), Penang (island & mainland) & Johor Bahru. For certain far-off locations, there is an additional surcharge based on your delivery area (automatically shown during checkout). For more details, check our Delivery Info or contact us here.

 

Can I choose a specific delivery time?

We provide same-day delivery for flowers & gifts in Kuala Lumpur & Selangor for orders made before 5 PM while for Penang & Johor Bahru, for orders made before 4 PM. For Cakes & Desserts, we provide next-day delivery for orders made before 4 PM. We provide three delivery slots - Morning (9 AM - 2 PM), Standard (9 AM - 6 PM) and Evening (4 PM - 8 PM). You can track your order status here on your delivery date.

If you have an urgent order, we encourage you to use BloomThis Express Delivery (+RM 50) for delivery in 4 hours from the order made and within our opening hours (9 AM - 5 PM). So yes, that means we don’t do midnight deliveries as that’s past 5 PM :)

 

Must my recipient be present to accept the flowers?

For a fast & efficient delivery, please ensure that your recipient is present at the address provided to receive the flowers. Free delivery will only be made ONCE. If the delivery is unsuccessful, the flowers will be sent back to BloomThis and a notification will be sent to you.

If you’d like to redeliver, a redelivery fee will be charged depending on your recipient’s location and also subject to flower condition. No replacement flowers will be delivered if the flowers are wilted after being sent back to us.